MBP: Distorted Video Problem

MBP: Distorted Video Problem

[18 July 2009]

And so it happened to me… On a Saturday morning, I am the latest victim of the Macbook Pro Early 2008 bug. Apparently, according to Apple, it is a problem with NVIDIA GeForce 8600M GT graphics processor. In my case, it is more than a distorted video. Upon bootup, it shows these distorted lines at first, tries to load the OS, then stops with Apple’s own version of  BSD (Black Screen of Death i call it) [see screenshots below]. Logic board fail.

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The Apple Support website has THIS explanation:

Symptoms
In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within three years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.

Resolution
Apple is issuing refunds to customers who may have paid for repairs related to this issue. Please contact Apple for details on the refund process.

  • Shane

    Thank you for this information. My Macbook Pro is having this issues and I didn’t know what it was. After a quick google search, I found this post. Thanks again!

    • (LOL, we have the same name.)

      Apple should replace your mbp’s logic board. Mine took 3 weeks to come back. Good luck.

  • Got the same problem…what a nightmare!

    I claimed through contents insurance as I did drop it and thought it was because of that but I had screen replaced and then 4 months down the line I got scrambled screen which completely freezes.

    So I have paid to get this fixed and I had to pay excess on my contents insurance of £100. Shall I contact apple and try and get this monty back?

    Here is my problem:

    http://www.gadgetsarecool.com/2010/03/apple-macbook-pro-screen-problem.html

  • Carlos Rios

    Maybe a chipset problem, i resolve that with a heatgun, heat over de Ati Chipset.

  • It’s great to see Apple actually cares about its costumers and offers refunds on the problems that appeared due to their mistakes

  • megameg

    This happened to me!!! aaaargh! Do you know if there is anyway of recovering files (ie photos/music – lots of!) or have I lost everything??

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